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ENJOY $5 FLAT RATE SHIPPING AND FREE SHIPPING ON ORDERS OVER $100** STAY SAFE EVERYONE!

Terms & Conditions

SHIPPING COSTS & POLICIES

**COVID-19 UPDATE:  During this time, shipping and handling will be done in a thoroughly cleaned and sanitized environment with the use of gloves and a mask. To limit the amount of outside activity from our end, all orders are being shipped every Wednesday. If you have any questions or special requests, feel free to shoot us an email at heyhey@shopberte.com. Stay safe everyone!**

UNITED STATES

Berte offers free shipping on all orders within the contiguous United States over $100 and $5 flat rate shipping for orders under $100. Orders are processed within 48 hours of purchase (unless otherwise stated), Monday through Friday. Once you’ve received your shipping confirmation and tracking number, orders usually arrive within 2-4 business days. 

CANADA (new!)

Berte offers free shipping on all orders over $200 and $20 flat rate shipping for orders under $200. Orders are shipped via USPS and transit time varies from 3-10 business days. The customer is responsible for any duties owed. 

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We do our best to use recycled packaging to ship your orders, using materials on-hand. Berte does not ship orders on holidays. If you’re interested in international shipping, please contact heyhey@shopberte.com for a quote.

All orders are shipped to the address provided at checkout. Berte is not responsible for stolen or lost packages, or packages that are undeliverable due to incorrect shipping information. Please double check shipping information before submitting your order.   

ONLINE RETURN POLICY

Do you LOOOVE it? ...you don’t?! That’s ok. If you’re having doubts, returns of full-priced items are accepted within 14 days of receiving your purchase. Sale items are final sale. Face Masks by Anchal Project are not eligible for return. Please email returns@shopberte.com to have your return approved.

Return shipment must be postmarked within 14 days of approval and include tracking service. Your item(s) must be returned to Berte in their original packaging and in unused condition. Please pack items properly and insure for the original retail value. Items damaged during return shipping are not refundable. Lost packages are not the responsibility of Berte. Shipping costs, including return shipping, are non-refundable and are the responsibility of the customer.

Once your return is received and inspected, Berte will send an email confirmation of your refund. A credit will then be applied to your credit card or original method of payment within 14 days.

If any items from your order arrive damaged, please contact Berte immediately. All damages must be reported within 48 hours upon delivery.

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